Sunray Saunas HL400KS Roslyn 4 Person Sauna

Sauna Shipping & Delivery

Order Processing: Once your order is placed, you will receive an order confirmation email. Please allow 1-3 business days for processing. If there are any unexpected delays, we will reach out right away.

Shipping Methods:

• Freight Shipping: Most saunas ship in large, crated packages and are delivered by freight carrier. The carrier will schedule a delivery appointment when the shipment is in your area.
• Ground Shipping: Sauna accessories, heaters, and smaller components may ship in standard FedEx, UPS, or USPS packages.

Estimated Timeline:

• Processing: Please allow 1-3 business days for us to process your order.
• Handling: This item typically ships in 3-5 Business Days.
• Transit: Once shipped, freight shipments typically take 3-10 business days depending on your location. Parcel shipments usually arrive faster.
• Delivery Appointment: The freight carrier will contact you to schedule delivery. Someone must be present to receive the delivery.

Receiving Your Shipment: Please inspect your shipment before signing the delivery receipt. If there is visible damage, note it on the receipt, take photos, and contact us within 2-3 business days.

Need help? Contact our team before or after your order if you have questions about delivery, freight access, or installation options.

Installation & Setup

Saunas are typically straightforward to put together. Some models are as simple as positioning the panels and securing the walls together, while larger or traditional models may require more planning.

Electrical Requirements:

• Most infrared saunas: Many plug into a standard 120V home outlet.
• Traditional saunas: Some models may require a 240V hardwired connection installed by a licensed electrician.
• Always confirm requirements: Electrical needs vary by model, heater type, and configuration.

Professional Installation: If you would like help with setup, we can refer you to preferred installation partners where available.

Space Considerations: Make sure your sauna is placed on a level, dry surface with proper clearance and ventilation. Avoid placing saunas near moisture-sensitive materials unless the space is properly prepared.

Contact Us: To connect with an installer in your area or get help planning your setup, call 888-995-4450 or email info@selectfitnessusa.com.

Sauna Warranty Coverage

Select Fitness is an authorized dealer for every sauna we sell. Products purchased through our site include the original manufacturer’s warranty.

Typical warranty coverage may include:

• Heating Elements & Electronics: Varies by model
• Wood Panels & Structure: Coverage varies by manufacturer and typically applies to defects, not natural expansion or contraction of wood.
• Control Panel & Internal Components: Varies by model

Warranty coverage can vary by brand, product line, and intended use. If you have questions before ordering, contact us and we will help you understand the coverage for this sauna.

If you need support after delivery, our team can help guide you through the warranty claim process.

30 Day Risk Free Guarantee

Buy with confidence. If for any reason this product is not the right fit, we will work with you to make it right.

• 30 day return window
• Real human support before and after your purchase
• Fast solutions if anything goes wrong

Our goal is simple. You should never feel stuck with the wrong sauna or wellness product.

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How Returns Work

If you need to make a return, we will guide you through the process step by step.

• Unused items can be returned for a full refund minus return shipping
• If the product has been set up or used, we will work with you on an exchange, store credit, or a fair solution
• If your item arrives damaged or defective, we will resolve it at no cost to you

Because saunas and large wellness products are expensive to ship, return shipping costs are not refundable.

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Important Notes

• Items must be returned in original packaging and in good condition
• Custom or made to order products are final sale after 24 hours
• Some brands and specialty items may be non returnable

Not sure if this is the right sauna? Our team is here to help you make the right decision before you order.

View full return policy