Osaki Back Pad For Massage Chairs

Order Processing: Once your order is placed, you will receive a confirmation email. Please allow 1–3 business days for processing. If there are any unexpected delays, we will reach out right away.

Shipping Methods:

• Parcel Shipping: Smaller items usually ship via UPS, FedEx, or USPS.
• Freight Shipping: Larger items ship curbside or to a loading dock and usually require a delivery appointment.

Estimated Timeline:

• Processing: 1–3 business days
• Handling: This item typically ships in 3-5 business days.
• Transit: Parcel shipments generally arrive in 1–5 business days. Freight shipments may take 3–10 business days depending on location.

Receiving Your Order: Please inspect freight shipments before signing. If there is visible damage, note it on the delivery receipt, take photos, and contact us promptly.

Need help? Contact our team before or after your order if you have questions about delivery, freight access, or assembly options.

Assembly: Most products require some assembly. Many customers are able to assemble their equipment using the instructions included with the product.

Installation Support: If you would like help getting your equipment installed, we can help point you toward an installation solution in your area.

Commercial Projects: If you are outfitting a commercial facility, reach out to us for help with equipment selection, delivery planning, and installation coordination.

Contact Us: Call 888-995-4450 or email info@selectfitnessusa.com.

Warranty Information: Select Fitness is an authorized dealer for the products we sell. Products purchased through our site include the original manufacturer’s warranty.

Warranty coverage can vary by brand, product line, and intended use, including residential, light commercial, and full commercial settings.

If you have questions about warranty terms before ordering, contact us and we will help you understand the coverage for this item.

If you need support after delivery, our team can help guide you through the warranty claim process.

30 Day Risk Free Guarantee

Buy with confidence. If for any reason this product is not the right fit, we will work with you to make it right.

• 30 day return window
• Real human support before and after your purchase
• Fast solutions if anything goes wrong

Our goal is simple. You should never feel stuck with the wrong equipment.

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How Returns Work

If you need to make a return, we will guide you through the process step by step.

• Unused items can be returned for a full refund minus return shipping
• If the product has been set up or used, we will work with you on an exchange, store credit, or a fair solution
• If your item arrives damaged or defective, we will resolve it at no cost to you

Because these are large, high value products, return shipping costs are not refundable.

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Important Notes

• Items must be returned in original packaging and in good condition
• Custom or made to order products are final sale after 24 hours
• Some brands and specialty items may be non returnable

Not sure if this is the right product? Our team is here to help you make the right decision before you order.

View full return policy